About Hayley Mares Associates
At HMA our passion is supporting and mentoring employees to enable career excellence and achievement of goals. Our tight team of consultants provides experiential workshops, one-to-one coaching and bespoke courses giving employees the confidence and knowledge to succeed. We believe in practical and inspirational course delivery. We customise our training as employees have different levels of expertise and therefore different needs.
No more ‘one size fits all’.
The importance of employee training, support and care is something that no organisation can afford to ignore.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
Richard Branson
HMA is run by Hayley Mares, who has more than 20 years of retail experience, focussing on sales management in the luxury arena and the importance of communication and the customer experience.
She is renowned for motivating and engaging teams to succeed.
The company’s most recent corporate responsibility involved delivering a learning and development platform encompassing diagnosis, organisational needs analysis and training for both office and field; the overall brief being to drive the teams to encompass the overall growth strategy.
Some of the projects we have been involved with include working with third-party consultants to design and manage the rollout of an automated payroll system.
We have defined and implemented a new management and employee onboarding strategy aimed at increasing employee engagement from the outset and implemented and rolled out an Omni-Chanel initiative, allowing customers greater access to products and increasing company turnover.
We specialise in designing and delivering fun, interactive and experiential training courses, including blended learning, offering a variety of methods and skills with a strong emphasis on coaching to keep the message alive.
These courses include ‘delivering extraordinary customer service’ with Penny Blake, corporate induction programmes, performance management, appraisal and interview workshops to name a few.
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HMA is run by Hayley Mares, who has more than 20 years of retail experience, focussing on sales management in the luxury arena and the importance of communication and the customer experience.
She is renowned for motivating and engaging teams to succeed.
The company’s most recent corporate responsibility involved delivering a learning and development platform encompassing diagnosis, organisational needs analysis and training for both office and field; the overall brief being to drive the teams to encompass the overall growth strategy.
Some of the projects we have been involved with include working with third-party consultants to design and manage the rollout of an automated payroll system.
We have defined and implemented a new management and employee onboarding strategy aimed at increasing employee engagement from the outset and implemented and rolled out an Omni-Chanel initiative, allowing customers greater access to products and increasing company turnover.
We specialise in designing and delivering fun, interactive and experiential training courses, including blended learning, offering a variety of methods and skills with a strong emphasis on coaching to keep the message alive.
These courses include ‘delivering extraordinary customer service’ with Penny Blake, corporate induction programmes, performance management, appraisal and interview workshops to name a few.
Key Figures
Years in the business, delivering high-quality motivational training in the luxury retail sector.
Management development and customer-facing workshops and courses delivered across UK and Europe since 2009.
Members of staff who have benefitted from the multi-faceted Hayley Mares training experience.
Training Services
Group Training
These training programmes present a prime opportunity to expand your employees’ knowledge base, allowing them to strengthen the individual skills that each member of staff needs for improved performance and job satisfaction.
Interactive Workshops
These combine training, development, team building, communication, motivation and planning. They increase the sense of your teams’ ownership and empowerment through structured coaching which facilitiates the development of each individual and your organisation as a whole.
One-to-One Training
Uniquely structured to coach any individual staff member (from senior management (training the trainer) to customer-facing retail assistant), our one-to-one courses ensure increased success and performance through encouragement and guidance.
Our Skills Set
Luxury Sales
The Welcome
Successful Face-to-Face Sales
Selling in the Luxury Arena
Powerful Proposals
Wardrobing Skills
Closing the Sale
Mystery Shopping
Customer Loyalty
Communications
Emotional Intelligence
Advanced Selling Skills
Language of Collaboration
Going for the Win-Win
Persuasive Presentations
Meeting for Success
Change Management
Rapport Building
Skills
Power of Self
Pesonal Presentation
Managing ‘The Chimp’
Train the Trainer
Customer Focus
Positive Employee Recruitment
Sales Techniques
Luxury Language
Shopper Motivation ‘Deep Dive’
